Can I check the status of my order?
You will receive an email to confirm shipment when your order leaves the warehouse. The email will contain a tracking code that enables you to check the delivery status of your order online at any time.
Log in to your account
Go to “My Orders”
Select “View Order”
Click on “Track Your Order”
What are the delivery times?
Which countries do you ship to?
How do I pay?
Credit card: Visa, Mastercard and American Express
PayPal: After confirming your order information, you will be asked to log into your PayPal account to complete the payment.
You will be charged the total amount on completion of your order, after the appropriate checks have been carried out.
You will be charged the total amount when your order is confirmed. If you return the goods, this amount will be refunded to your credit card or PayPal account, and cash payments will be refunded by bank transfer.
When is the payment charged?
If XXMiglia does not receive the payment in 5 days, the order will be canceled.All orders are subject to verification. XXMiglia reserves the right to request for identification documents in certain cases. Therefore, Customer Care could contact customers to obtain more details on payments before the order is confirmed. If the customer fails to send the required documents within 72 hours, the order will be deleted and standard reimbursement for the paid amounts will be issued.
Why hasn't my payment been accepted?
How can I exercise the right to cancel?
XXMiglia wants to ensure complete customer satisfaction. If for any reason you are not fully satisfied with your order, you may exercise your right to cancel by sending an email to email@example.com within 14 days of receipt of the goods.
If for any reason you are not fully satisfied with your order, you can return one or more of the items and receive a refund equal to the price of the returned product(s).
The goods themselves must also be returned within 14 days of their receipt, together with a completed Returns Form, to the following address:
XXMiglia – Ventimiglia Roberto, via Varesina, 150 – 22100 Como, Italy
Shipping costs for returning the goods shall be borne by the customer. In order to exercise your right to cancel, the goods must be returned in perfect condition, unused, with the original labels still attached, and with the original packaging. Returned products must be packaged so as to avoid damage to the original packaging. When returning goods, the risks of transport are the responsibility of the customer. For more information please see the Returns page.
How are refunds made?
Delivery of the goods to may be delayed by the postal service.
If you have not received your refund or send an email to firstname.lastname@example.org
For further information please see the Terms and Conditions on www.xxmiglia.it
What should I do if I have not received my order, or I have received the wrong product(s)?
We will endeavour to rectify the error as quickly and efficiently as possible.